Lupitor raises $5M in additional funding

Lupitor raises $5M in additional funding

PLATFORM

PLATFORM

Engineered for calls
you can’t get wrong.

Engineered for calls
you can’t get wrong.

Caller

Lupitor agent

Caller

Lupitor agent

Verifying
  1. Customer question identified
  2. One booked visit found on the account
  3. Cleared to provide answer

Build agents out of the processes you already run. Put them where your data is allowed to live. Then see every single call they handled — down to the word, the tool call and the decision behind it.

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Caller

Lupitor agent

Caller

Lupitor agent

Verifying
  1. Customer question identified
  2. One booked visit found on the account
  3. Cleared to provide answer

40+ enterprises in production

Explore industries

01 Design

Bring the process.
We’ll bring the agent.

The scripts, decision trees and exception rules your floor already runs on become a working agent — connected to your core systems, tested against your worst calls, live in weeks rather than quarters.

Voice
Chat
Email
SMS
WhatsApp
VoiceWarm, unhurried
LanguageEnglish (UK)
Escalation
Offer a callback
Keep handling the call
Offer a callback
Hand to a person
Salesforce
Zendesk
SAP
Twilio
Your system
Oracle

Multichannel by design

Three weeks from kickoff to live traffic at a top-five bank; the incumbent quoted two months for a pilot.

Adaptable out of the box

Telephony handoff, tool calls and pre/post-call workflows integrate on our side, against your existing APIs.

Integrates seamlessly

Wording, policy and escalation rules are edited by your ops team and re-simulated before they ship.

Multichannel by design

Three weeks from kickoff to live traffic at a top-five bank; the incumbent quoted two months for a pilot.

Voice
Chat
Email
SMS
WhatsApp

Adaptable out of the box

Telephony handoff, tool calls and pre/post-call workflows integrate on our side, against your existing APIs.

VoiceWarm, unhurried
LanguageEnglish (UK)
Escalation
Offer a callback
Keep handling the call
Offer a callback
Hand to a person

Integrates seamlessly

Wording, policy and escalation rules are edited by your ops team and re-simulated before they ship.

Salesforce
Zendesk
SAP
Twilio
Your system
Oracle

02 Deploy

Runs where your data
is allowed to live.

Same models, same latency, same platform — whether that’s our cloud, your jurisdiction, or a network with no way out.

Region2,143 calls live
N. Virginiaus-east-1
Oregonus-west-2
Frankfurteu-central-1
Dublineu-west-1

Managed cloud

Fastest route to live traffic, operated end to end by Lupitor. Regional isolation, your retention policy, no shared inference.

Data residencyUnited States
Data stays in-region
Recordings
Transcripts & logs
Model weights

In-country cloud

Every packet, log and recording stays inside the jurisdiction your regulator cares about.

On-prem installInside your walls
Frontier models4 installed
Installing the speech stack…82%
External networkOff

Air-gapped on-prem

Frontier models licensed and installed inside your own walls. Live in one to three months.

Peak-day concurrencyEdge caching
Cache off1×
Cache on2×
Same hardware, same day

Edge compute & caching

Proprietary caching doubles concurrency on the same hardware — peak days stop being a capacity conversation.

03 Understand

Every conversation analysed,
scored and searchable.

Lupitor indexes and scores each conversation, so patterns in your call data
surface insights that inform your decision-making.

This is my third call about this
That sorts it, thank you
Escalation offered
ACME Inc.
Asked about the March invoice twice
Prefers email for anything written
Renewal came up on the last call
Why is my bill higher this month?
This isn't what I was quoted
I was charged more than agreed
Bills arriving higher than quoted
Pattern
Greeting
Right answer
Resolved on the call
No dead air
Your rubricRe-simulate

Sentiment

IN motion

Each turn is scored on live audio and tracked as a trajectory across the call. Threshold crossings trigger escalation, handoff, or a routing change while the caller is still on the line.

Per-turn scoring on live audio

Call-level trajectory retained

Configurable thresholds trigger actions

Customer memory

Across Calls

Each conversation writes structured fields back to the caller record. The next agent loads that context at connect, across channels.

Persisted per caller, shared across agents

Contact preferences and open items retained

Available to the agent at connect

Customer insights

At volume

Transcripts are clustered on semantic similarity across the estate. Recurring intents surface as named patterns with volume and trend attached, and breach a threshold to raise a ticket.

Clustered from transcript content

Volume and rate of change per cluster

Ticket raised on threshold breach

Quality metrics

Your rubric

Every call is scored against criteria your team defines, with weighting set per agent. Prompt and workflow changes re-run against the same transcripts before release.

Custom criteria and weighting per agent

Full coverage across all calls

Re-simulate on historical calls pre-deploy

Sentiment

IN motion

This is my third call about this
That sorts it, thank you
Escalation offered

Each turn is scored on live audio and tracked as a trajectory across the call. Threshold crossings trigger escalation, handoff, or a routing change while the caller is still on the line.

Per-turn scoring on live audio

Call-level trajectory retained

Configurable thresholds trigger actions

Customer memory

Across Calls

ACME Inc.
Asked about the March invoice twice
Prefers email for anything written
Renewal came up on the last call

Each conversation writes structured fields back to the caller record. The next agent loads that context at connect, across channels.

Persisted per caller, shared across agents

Contact preferences and open items retained

Available to the agent at connect

Customer insights

At volume

Why is my bill higher this month?
This isn't what I was quoted
I was charged more than agreed
Bills arriving higher than quoted
Pattern

Transcripts are clustered on semantic similarity across the estate. Recurring intents surface as named patterns with volume and trend attached, and breach a threshold to raise a ticket.

Clustered from transcript content

Volume and rate of change per cluster

Ticket raised on threshold breach

Quality metrics

Your rubric

Greeting
Right answer
Resolved on the call
No dead air
Your rubricRe-simulate

Every call is scored against criteria your team defines, with weighting set per agent. Prompt and workflow changes re-run against the same transcripts before release.

Custom criteria and weighting per agent

Full coverage across all calls

Re-simulate on historical calls pre-deploy

04 Secure

Reliable by default.
Secure by design.

We guarantee best-in-class uptime and state of the art security measures applied.

Consensus STT

…due on the 14th
…due on the 14th
…due on the 14th
…due on the 14thAdopted

Several recognition engines transcribe in parallel. Nothing is acted on until they agree — which is why accents and bad lines stop being an outage.

Anti-Hallucination Speech Layer

Your balance is $4,120.60GETcore.accounts.balance200

Every sentence is checked against the systems of record before the customer hears it. Unsourced claims never leave the building.

Fire Tower

Watches the whole estate in real time and raises the two calls out of forty thousand that are going wrong right now.

Observer Agent

Live call02:31
Greeting & consent
Balance quoted
Observing tone…

A second model listens to the live call and escalates the moment the conversation stops going well. Escalation is a feature, not a failure.

Controlled Actions

Quote balances
Offer payment plans
Waive fees

Permissions decide what an agent may do, per line and per role. Anything above the threshold routes to a person with the call intact.

Audit trail

Every word, decision and tool call written to an immutable record — exportable in the format your compliance team already reviews.

Voice agents

Built for real conversations. Not scripted ones.

A real conversation happens in the customer’s language, on the channel they already use, at the moment they start it.

99+

Languages

Languages

Answers in the language the customer opens with, and switches when they do.

Multichannel

Voice, chat, email, SMS and WhatsApp

Voice, chat, email, SMS and WhatsApp

One agent on all of them, carrying the same context from one to the next.

Unlimited

Concurrent interactions

Concurrent interactions

Every call, chat and message at the same time, on the busiest day of the year.

100%

Compliance check

Compliance check

Every answer checked against your source of truth before it reaches the customer.