Lupitor raises $5M in additional funding

Lupitor raises $5M in additional funding

Industries

Industries

Insurance

Insurance

Take the claim properly. The first time.

Take the claim properly. The first time.

Take the claim properly. The first time.

First notice of loss, amendments, renewals and quotes — handled at full volume, with the disclosures read and the file opened before the caller hangs up.

First notice of loss, amendments, renewals and quotes — handled at full volume, with the disclosures read and the file opened before the caller hangs up.

Talk to sales

Deployed inside groups serving 90M+ customers

Across 52 countries

20% higher CSAT than human agents

Deployed inside groups serving 90M+ customers

Claims intake

Policy changes

Renewals

“Our exposure is not in the automation. It is in what gets said and whether we can prove it later. The transcript and the disclosure log are the reason this cleared conduct review.”

Director of Customer Operations, global insurance group

90M+

customers served across the group

52

countries in the group’s footprint

3 weeks

from kickoff to live

USE CASES

Start where the file gets made.

Four lines insurers put live first — each one a full workflow, not a deflection script.

Claims

Amendments

Renewals

Quotes

The file opens on the first call.

First notice of loss taken in the structure your adjusters already work in — date, cause, parties, cover — and the claim created in your system, not routed to a queue.

Cover verified against the live policy record

Mandatory fields captured or the call doesn’t end

Claim number spoken before the caller hangs up

Changes actioned, not noted.

Address, beneficiary, vehicle, cover level, direct debit. The policyholder is verified, the change applied under permission, and the new premium confirmed before it commits.

Premium impact stated before the change is committed

Mid-term adjustment rules enforced per product

Written confirmation triggered from the same session

Renewal calls that go out on time. All of them.

Every book gets called, not the top decile. The agent explains the change against last year, offers only what you approved, and books the callback if the answer is not now.

Whole book reachable inside the renewal window

Save offers drawn from your matrix, never generated

Lapse reasons captured as structured data

Follow-up that quotes the policy, not the pitch.

Abandoned quotes called back within the hour, with figures from your rating engine and the disclosures read in full. A quote call is a regulated act, not a nudge.

Figures sourced from rating, never estimated

Disclosures read before any price is discussed

Interest routed to a licensed human at the point of sale

Claims

Amendments

Renewals

Quotes

The file opens on the first call.

First notice of loss taken in the structure your adjusters already work in — date, cause, parties, cover — and the claim created in your system, not routed to a queue.

Cover verified against the live policy record

Mandatory fields captured or the call doesn’t end

Claim number spoken before the caller hangs up

Changes actioned, not noted.

Address, beneficiary, vehicle, cover level, direct debit. The policyholder is verified, the change applied under permission, and the new premium confirmed before it commits.

Premium impact stated before the change is committed

Mid-term adjustment rules enforced per product

Written confirmation triggered from the same session

Renewal calls that go out on time. All of them.

Every book gets called, not the top decile. The agent explains the change against last year, offers only what you approved, and books the callback if the answer is not now.

Whole book reachable inside the renewal window

Save offers drawn from your matrix, never generated

Lapse reasons captured as structured data

Follow-up that quotes the policy, not the pitch.

Abandoned quotes called back within the hour, with figures from your rating engine and the disclosures read in full. A quote call is a regulated act, not a nudge.

Figures sourced from rating, never estimated

Disclosures read before any price is discussed

Interest routed to a licensed human at the point of sale

REVIEW

Four things your conduct team will ask about.

1

1

Disclosures read, every time

Required wording is delivered in full, in the approved form, and logged with a timestamp. It cannot be shortened or skipped under time pressure.

2

2

Quotes bounded by the rate table

The agent reads figures from your rating engine. It has no authority to estimate, round or improvise a price, and no path to one.

3

3

Vulnerability routes to a person

Bereavement, hardship, distress and confusion end the workflow and hand the conversation to a human with the context already written up.

4

4

A record your complaints team can read

Word-level transcript, every field captured, every disclosure delivered — in the format your complaints team already uses.

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