Lupitor raises $5M in additional funding

Lupitor raises $5M in additional funding

Industries

Industries

Healthcare

Healthcare

Every patient gets through. None of them gets advice.

Every patient gets through. None of them gets advice.

Every patient gets through. None of them gets advice.

Booking, rescheduling, patient enquiries and follow-up calls — handled at switchboard volume, inside your estate, with a hard line between information and anything clinical.

Booking, rescheduling, patient enquiries and follow-up calls — handled at switchboard volume, inside your estate, with a hard line between information and anything clinical.

Talk to sales

6M+ patients a year at group scale

30 hospitals across three regions

20% higher CSAT than human agents

6M+ patients a year at group scale

Booking

Patient information

Follow-up

“The condition was simple. Patient data does not leave the hospital, and the agent does not answer a clinical question. Once both were architectural rather than promised, the rest was an operations decision.”

CIO, private hospital group

6M+

patients a year across the group

30

hospitals in the group

Air-gapped

no patient data leaves the estate

USE CASES

Start where the phone never stops.

Four lines hospital groups put live first — each one a full workflow, not a deflection script.

Booking

Enquiries

Follow-up

Surveys

Booking against the real calendar.

Live availability read from your HIS, the rules for that clinic and that consultant applied, the slot booked and confirmed. No held slots, no callbacks, no double-booking.

Live availability, not a cached schedule

Referral and pre-authorisation rules applied per clinic

Confirmation and preparation instructions sent in-session

Information. Never advice.

Visiting hours, locations, preparation, documentation, billing — answered from your published material. The agent stops where a question becomes clinical.

Answers sourced only from your approved material

Clinical questions routed to staff, not attempted

Urgency signals escalate immediately

The post-discharge call that actually gets made.

Every discharged patient called on schedule, not the ones the ward had time for. Answers written to the record, anything needing a clinician flagged the same day.

Full cohort called, not a sample

Protocol answers written back to the patient record

Flagged responses escalated within your SLA

Surveys people actually finish.

A voice conversation completes where an SMS link does not. The agent calls at a time the patient chose, adapts to short answers, and captures free text as structured signal.

Completion rates that make the sample usable

Free text categorised at the point of capture

Site, department and consultant-level breakdowns

Booking

Enquiries

Follow-up

Surveys

Booking against the real calendar.

Live availability read from your HIS, the rules for that clinic and that consultant applied, the slot booked and confirmed. No held slots, no callbacks, no double-booking.

Live availability, not a cached schedule

Referral and pre-authorisation rules applied per clinic

Confirmation and preparation instructions sent in-session

Information. Never advice.

Visiting hours, locations, preparation, documentation, billing — answered from your published material. The agent stops where a question becomes clinical.

Answers sourced only from your approved material

Clinical questions routed to staff, not attempted

Urgency signals escalate immediately

The post-discharge call that actually gets made.

Every discharged patient called on schedule, not the ones the ward had time for. Answers written to the record, anything needing a clinician flagged the same day.

Full cohort called, not a sample

Protocol answers written back to the patient record

Flagged responses escalated within your SLA

Surveys people actually finish.

A voice conversation completes where an SMS link does not. The agent calls at a time the patient chose, adapts to short answers, and captures free text as structured signal.

Completion rates that make the sample usable

Free text categorised at the point of capture

Site, department and consultant-level breakdowns

REVIEW

Four things your data protection officer will ask about.

1

1

Patient data never leaves your estate

Air-gapped on-premise or in-country cloud, with the same models and the same latency as our managed service. No external model calls, no data egress.

2

2

The agent does not give clinical advice

Symptoms, medication, results and prognosis are out of scope by construction. There is no clinical knowledge base to answer from.

3

3

Identity before any record is read

Nothing from the patient record is spoken aloud before the caller is matched against your source of truth, using the checks your policy already defines.

4

4

Consent and recording, handled per site

Recording notice, retention period and data subject rights configured per jurisdiction and per site, in line with KVKK and GDPR.

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