Lupitor raises $5M in additional funding

Lupitor raises $5M in additional funding

Industries

Industries

Telco

Telco

The outage isn’t the crisis. The queue is.

The outage isn’t the crisis. The queue is.

The outage isn’t the crisis. The queue is.

Retention, outage campaigns, technical support and sales — inbound and outbound, at the concurrency a national operator actually needs on its worst day.

Retention, outage campaigns, technical support and sales — inbound and outbound, at the concurrency a national operator actually needs on its worst day.

Talk to sales

Supporting operations of 5,000+ agents

Inbound and outbound on one platform

3 weeks from kickoff to live

Supporting operations of 5,000+ agents

Retention

Outage campaigns

Technical support

“We do not have a volume problem on an average day. We have it on the day a region drops. The point of this was capacity we do not have to staff for.”

Head of Customer Operations, national telecom operator

5,000+

contact-centre agents in the operation

All

in one platform

3 weeks

from kickoff to live

USE CASES

Start where the queue is longest.

Four lines operators put live first — each one a full workflow, not a deflection script.

Renewals

Outages

Support

Sales

Renewal calls at the volume renewals actually need.

Every contract in the window gets a call, not the high-value tail. New terms explained, only eligible offers made, the renewal completed in your billing system.

Whole base reachable inside the renewal window

Save offers drawn from your matrix, never generated

Churn reasons captured as structured data

Thousands of calls. One incident. One message.

When a cell or a region drops, the affected base is called with the same status and the same restoration estimate — inside the hour, not the day after.

Affected base dialled at full concurrency

Status pulled live from the incident record

Message updated mid-campaign when the estimate changes

Triage that ends in a fix or a truck.

Your diagnostic tree, run against live line and device state. What can be resolved is resolved on the call. What can’t books an engineer, with the fault already classified.

Line and device state read from your systems

Remote resets and reprovisioning executed in-session

Engineer visits booked against real availability

Offers the caller is actually eligible for.

Upgrades, add-ons and cross-sell, priced from your catalogue against that account’s state. The agent cannot offer what the system will not honour.

Eligibility checked before any offer is spoken

Pricing read from catalogue, never estimated

Order committed in-session with a reference

Renewals

Outages

Support

Sales

Renewal calls at the volume renewals actually need.

Every contract in the window gets a call, not the high-value tail. New terms explained, only eligible offers made, the renewal completed in your billing system.

Whole base reachable inside the renewal window

Save offers drawn from your matrix, never generated

Churn reasons captured as structured data

Thousands of calls. One incident. One message.

When a cell or a region drops, the affected base is called with the same status and the same restoration estimate — inside the hour, not the day after.

Affected base dialled at full concurrency

Status pulled live from the incident record

Message updated mid-campaign when the estimate changes

Triage that ends in a fix or a truck.

Your diagnostic tree, run against live line and device state. What can be resolved is resolved on the call. What can’t books an engineer, with the fault already classified.

Line and device state read from your systems

Remote resets and reprovisioning executed in-session

Engineer visits booked against real availability

Offers the caller is actually eligible for.

Upgrades, add-ons and cross-sell, priced from your catalogue against that account’s state. The agent cannot offer what the system will not honour.

Eligibility checked before any offer is spoken

Pricing read from catalogue, never estimated

Order committed in-session with a reference

REVIEW

Four things your compliance team will ask about.

1

1

Consent state checked before dialling

Marketing permission, do-not-call registers and time-of-day rules are enforced at the dialler, per jurisdiction. A number that should not be called is not called.

2

2

Offers bounded by eligibility

The agent reads price and eligibility from your catalogue and account state. It has no authority to construct an offer, and no path to one.

3

3

Concurrency that survives the spike

The architecture that runs a normal Tuesday is the architecture that runs the outage. Capacity is provisioned, not borrowed from a shared pool.

4

4

A transcript for every save

Word-level transcript, every offer made, every acceptance — exported in the format your regulator and your audit function already use.

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